World's Greatest Telephone Techniques

In this one-of-a-kind telephone training presentation, Kym presents an array of unique, refreshing and sometimes controversial ideas to help you and your staff sound more powerful and persuasive on the telephone.
Based on Kyms best-selling DVD Worlds Greatest Telephone Techniques, this application features inspirational customer service examples and humorous insights for those use the phone, from CEOs to receptionists, from sales people to accountants.
A customer service specialist, Kym Illmans passion for the telephone has been a major factor in turning his home-based business into an international success story